1. Service Provider

Rui Jorge Monteiro Dias
Rue Pierre de Savoie Nº44
1680 Romont, FR – Switzerland
Email: contact@autoinspect24.ch

These General Terms and Conditions (hereinafter “T&Cs”) govern all services offered by Autoinspect24, in particular used vehicle inspections. They apply to all orders placed via autoinspect24.ch or through any other means of communication. By confirming an order, the client unconditionally accepts these T&Cs as in force at the date of the order.

2. Service Start and Management from Order Confirmation

The service is considered initiated upon payment confirmation. From that moment, Autoinspect24 immediately begins the administrative steps: contacting the seller, scheduling the appointment, identifying and mobilising the inspector. These actions constitute a service in themselves, independent of the physical execution of the inspection.

Accordingly, the cancellation conditions set out in Article 5 apply from the moment of payment confirmation, regardless of the time remaining before the inspection.

3. Nature and Scope of the Service

What is included

Autoinspect24 provides a non-invasive inspection service for used vehicles at the vehicle’s location. The service includes:

— Visual and functional inspection: exterior, interior, engine compartment, underside (within the limits accessible without dismantling)
— Check of on-board systems: lighting, air conditioning, windows, controls, etc.
— OBD-II electronic diagnosis where the vehicle is compatible
— Test drive if the seller consents and conditions permit

What is not included

The service expressly excludes: dismantling of any parts; lift inspection; analysis of non-visible accident history or undocumented repairs; technical conformity certification (MFK/CT); identification of hidden, internal, or post-inspection defects.

The inspection report is a descriptive technical document. It reflects the apparent condition of the vehicle at the precise time of inspection. It does not constitute a guarantee, a legal expert opinion, or a market value certificate. Autoinspect24 does not certify the absence of hidden defects within the meaning of Articles 197 et seq. of the Swiss Code of Obligations (CO). The purchase decision is the sole and exclusive responsibility of the client.

4. No Mechanical Warranty

Autoinspect24 does not buy or sell vehicles and does not act as a professional dealer or intermediary in the transaction between the client and the vehicle seller. Accordingly, Autoinspect24 provides no mechanical, commercial, or legal warranty of any kind on inspected vehicles.

Any claim regarding the condition or functioning of the vehicle following the purchase must be addressed directly to the seller, in accordance with the applicable provisions of the Swiss CO (Articles 197 et seq. CO on warranty against defects in the goods sold).

5. Cancellation and Rescheduling by the Client

More than 24 hours before the inspection

The client may cancel by sending a written request (email) more than 24 hours before the scheduled inspection time. In this case, the client chooses between:

Option A — Credit voucher: a credit (vale) of 100% of the amount paid, with no expiry date, usable for any future Autoinspect24 inspection.
Option B — Refund: a refund of 75% of the amount paid. The remaining 25% are retained as flat-rate compensation for management, coordination, and organisational costs already incurred since payment confirmation.

Less than 24 hours before the inspection

For cancellations received less than 24 hours before the scheduled time, client no-shows, or vehicle inaccessibility attributable to the client: no refund or credit will be issued. The service is deemed partially performed, as management, coordination, and inspector mobilisation have already taken place.

Long-distance appointments

For appointments requiring travel of more than 100 km from Autoinspect24’s registered address (notably the cantons of Ticino, Graubünden, and Uri), the 24-hour threshold is extended to 48 hours. The logistical organisation of such trips incurs non-recoverable costs from the day before the service. The client is expressly informed of this at the time of booking confirmation.

A rescheduling request submitted within the above deadlines is subject to the same conditions as a cancellation.

6. Impediments Attributable to the Seller or Third-Party Keeper

Refusal of access, seller no-show, or vehicle unavailable

If the seller or any third-party vehicle keeper refuses access to the inspector on the agreed day — or if the vehicle is absent from the agreed location, has been sold in the meantime, or is in a condition preventing inspection, without prior notice to the client — the service is deemed partially performed (travel, management, and coordination having been completed).

In this case:
— 70% of the amount paid is retained for travel, management, and coordination costs.
— 30% is returned as a credit voucher (vale) with no expiry date, usable for a future Autoinspect24 inspection.
— A written record of the impediment can be provided to the client upon request.

Autoinspect24 cannot be held liable for the seller’s conduct. The client assumes the risk of coordinating with the seller.

Refusal of test drive or OBD diagnosis

If the seller permits access to the vehicle but refuses the test drive or OBD-II diagnosis, the inspector carries out the inspection on the accessible elements. The refusal is explicitly noted in the report. The service is deemed fully performed in its realisable scope. No refund or fee reduction will be granted in this case.

7. Components Subject to Unpredictable Deterioration

Certain mechanical and electronic components carry an inherent failure risk that is difficult or impossible to detect during a non-invasive visual and functional inspection. These parts may deteriorate rapidly and unpredictably, regardless of their apparent condition at the time of inspection.

Without being exhaustive, the following components are concerned:

— Turbocharger: internal wear, bearing play, oil leaks
— Clutch (mechanical or hydraulic): lining condition, hydraulic fluid
— Automatic / dual-clutch gearbox (DSG, PDK, CVT): oil condition, solenoids, torque converter
— High-voltage battery (hybrid and electric vehicles): actual cell condition, residual capacity
— Direct injection system: injectors, high-pressure pump
— EGR valve: carbon build-up, behaviour under load conditions
— Particulate filter (DPF/GPF): actual level of clogging
— Timing chain or belt: internal wear not visible from outside
— Electronic control units: intermittent faults not active at the time of diagnosis

The presence or absence of issues on these components at the time of inspection does not guarantee their subsequent functioning. Autoinspect24 cannot be held liable for failures occurring after the inspection on these components.

8. Limitation of Liability

Liability cap

In accordance with Article 100(1) of the Swiss Code of Obligations (CO), Autoinspect24’s liability is expressly limited to the amount actually paid by the client for the relevant inspection. Autoinspect24 is not liable for indirect damages, loss of earnings, loss of business opportunities, or non-material losses.

Specific exclusions

Autoinspect24 is not liable for:
— Hidden or latent defects not detectable during a non-invasive inspection
— Breakdowns or deterioration occurring after the inspection, including on the components listed in Article 7
— Vehicle modifications that are not apparent or deliberately concealed by the seller
— Financial losses resulting from the client’s purchase decision
— Consequences of the inspection report being used for purposes other than the client’s personal information

This limitation does not apply in cases of gross negligence or wilful misconduct by Autoinspect24 (Art. 100(1) CO).

9. Use of the Inspection Report

Exclusive personal use

The inspection report is established for the exclusive personal use of the client who ordered the service. It is non-transferable without Autoinspect24’s prior written consent.

Non-involvement in third-party disputes

Autoinspect24 is not a party to the contractual relationship between the client and the vehicle seller. The report must not be used as evidence in any judicial, arbitration, or formal complaint proceedings against the seller without Autoinspect24’s prior written consent.

Autoinspect24 disclaims all liability for conclusions drawn from the report by the client, the seller, or any third party. Any third-party liability claims brought against Autoinspect24 on the basis of the report are expressly excluded within the limits of applicable law. If Autoinspect24 is compelled by court order to testify in third-party proceedings, the resulting costs shall be borne by the client who ordered the service.

10. Multi-Inspection Packages

Validity and conditions

The inspections included in a package must be used within 12 months of the purchase date. Unused inspections lapse at expiry with no refund. Packages are personal and non-transferable without Autoinspect24’s written consent.

Partial cancellation — rebilling at the unit price

If a client purchases a package of N inspections and cancels some of them before they are carried out, the package discount is cancelled. Inspections already completed are rebilled at the standard unit price in force at the time of the package purchase.

If the total of completed inspections billed at the unit price is less than the package amount paid, the difference is returned to the client as a credit voucher (vale). If the total equals or exceeds the package price, no further refund or credit is issued.

Full cancellation before any inspection

If a package is fully cancelled before any inspection has taken place, the cancellation conditions of Article 5 apply based on the total package amount.

The cancellation conditions of Article 5 apply individually to each inspection scheduled within a package.

11. Payment

Full payment is due before the inspection date. No service will be provided without confirmed prior payment. Accepted payment methods are indicated on autoinspect24.ch at the time of booking. If payment is not received despite a confirmed booking, Autoinspect24 reserves the right to cancel the inspection without further notice.

12. Personal Data Protection

Data collected

Personal data collected (first name, last name, email, phone, vehicle information) is processed exclusively for the purposes of the service ordered and the management of the contractual relationship. This data is not sold to third parties. It may be shared with technical sub-processors (hosting, invoicing) strictly to the extent necessary for service delivery.

Your rights (FADP, SR 235.1)

In accordance with the Federal Act on Data Protection (FADP, SR 235.1), you have the right to access, rectify, and erase your personal data. Data is retained for a maximum of 5 years from the date of the service. Any request: contact@autoinspect24.ch.

13. Applicable Law and Jurisdiction

These T&Cs are governed by Swiss law, in particular the Code of Obligations (CO, SR 220) and the Federal Act on Data Protection (FADP, SR 235.1). In the event of a dispute, the parties agree to seek an amicable resolution within 30 days of written notification of the disagreement. Failing amicable resolution, the exclusive place of jurisdiction is Romont, Canton of Fribourg, Switzerland. The courts of the Canton of Fribourg have exclusive jurisdiction, subject to mandatory provisions of Swiss consumer protection law.

14. Amendments to the T&Cs

Autoinspect24 reserves the right to amend these T&Cs at any time. The version applicable is that in force at the date of the order. Clients with an active package will be informed of any material changes by email with 30 days’ notice.